GET FREE DELIVERY WHEN YOU SPEND £60 OR MORE!*
We guarantee that your order will be made with premium quality, it will arrive error-free and that the recipient will love it!
We stand behind our products because our goal is to uphold your reputation for giving distinctive, personalised gifts that the child will enjoy again and again.
If your book is damaged in shipping, or if we make an error when producing the item: We will replace your book or product at no cost to you. Simply send us a photo of the issue at email@example.com. You do not need to return your order if we confirm that the error was ours or if your order was damaged in shipping. We will either send you a replacement, or we will refund your order.
If you need to change the personalisation information within the first 4 hours after you placed the order: If you contact us at firstname.lastname@example.org within the first 4 hours of having placed your order, we will change the personalisation information for your order at no cost to you.
If you need to change the personalisation information for your order 4 or more hours after when you placed the order: When you receive your order, ship it back to us at your expense. Contact us at email@example.com to explain what needs to change in your order. We will charge 50% of the original price of the item plus shipping to re-make and re-ship the order.
How to process a return
To request a refund contact customer service at 0800 096 9785 or email us at firstname.lastname@example.org. Refunds are processed within 24-48 hours.
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