Why isn't my free shipping code working?

Below are possible reasons why your code might not be working:

  • The code only applies to domestic deliveries, not international deliveries.
  • The code might have expired.
  • Be sure you entered the code exactly as you received it, with no extra spaces in between the characters.
  • If your code starts with the @ symbol, then enter that symbol as the first character. (If your code does not start with the @ symbol, then do not enter it or else it will render the code unusable.)
  • After you enter the code, please be sure to click the "Apply Coupon" button found to the right of that field.
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