100% Satisfaction or It's Free
We guarantee that your order will be made with premium quality, it will arrive error-free and that the recipient will love it! We stand behind our products because our goal is to uphold your reputation for giving distinctive, personalised gifts that the child will enjoy again and again.
If your book is damaged in delivery, or if we make an error when producing the item, we will replace your book or product at no cost to you. Simply send us a photo of the issue at firstname.lastname@example.org. You do not need to return your order if we confirm that the error was ours or if your order was damaged in delivery. We will either send you a replacement, or we will refund your order.
If you need to change the personalisation after you have placed the order: When you receive your order, post it back to us at your expense. Contact us at email@example.com to explain what needs to change in your order. We will charge 50% of the original price of the item plus delivery to re-make and re-deliver the order.